Treverity KPI Builder

Product Design

Workflow Hero Image
Workflow Hero Image

Year

2019

Client

Treverity

Role

Product Designer

Working on the visual workflow creator for Treverity from scratch was an exhilarating challenge that stood out as one of my most enjoyable projects. This endeavor required not just a deep dive into the logic of workflows but also an intimate understanding of how users interact with complex systems to create meaningful key performance indicators (KPIs). The core objective was to demystify the process, enabling users to effortlessly match graph types with data sources, a task that was both intricate and deeply rewarding.


Understanding Workflow Logic

The initial phase of the project centered on comprehending the intricate logic of workflows. In the utility sector, workflows often follow a sequential pattern, where each action is contingent on the completion of the preceding one. This linear progression forms a chain of actions culminating in a final outcome. Grasping this sequential nature was paramount, as the visual workflow creator needed to not only accommodate but also simplify the creation and understanding of these sequences for the user. The goal was to abstract the underlying complexity and present it in a manner that was both intuitive and accessible.


The Challenge of Simplification

A significant hurdle was simplifying the workflow creation process to enable users to design KPIs effectively. This involved making it intuitive for users to select the appropriate graph type to represent their data. This required a thorough understanding of various graph types, such as bar charts, line graphs, and pie charts, and the types of data they best represent. The challenge was to abstract the complexity behind an intuitive interface, ensuring users could easily match their data with the graph type that would best visualize their information. This simplification was crucial for empowering users to create meaningful KPIs without requiring extensive technical knowledge.


Ensuring Compatibility

A particularly nuanced aspect of the project was ensuring compatibility between graph types and data sources. This compatibility was essential for the accuracy and relevance of the KPIs being created. Not all data is suitable for all graph types; a mismatch could lead to misinterpretation or obfuscation of the data's true meaning. Implementing logic that guided users towards compatible matches without overwhelming them with technicalities involved a delicate balance of UI cues, restrictions, and educational elements. It was like creating a silent guide within the software, gently leading users towards the most effective visual representation of their data. This required careful consideration of the user experience to ensure that the guidance was helpful without being intrusive.


Personal Reflections

On a personal level, this project was a profound learning experience. It pushed me to think not just as a designer but also as an educator and guide for the end-user. One of the most rewarding aspects was developing a system that users found genuinely empowering—a tool that transformed their complex data into insightful, actionable visualizations without requiring them to be experts in data science or graphic design. This sense of empowerment was a key indicator of the project's success.

The iterative process of designing, user testing, and refining the visual workflow creator was a journey filled with insights. Each round of feedback was an opportunity to see the tool through the users' eyes, allowing me to refine and adjust the interface and its functionalities to better meet their needs. This project underscored the importance of empathy in design, reminding me that the ultimate goal is to create tools that not only solve problems but also enrich the users' experience and understanding. The feedback loop was invaluable in ensuring that the final product was truly user-centric.


Conclusion

Looking back, the project was a testament to the power of user-centric design in breaking down complex systems into user-friendly interfaces. It was a challenge that required not just technical skills but also a deep commitment to understanding and meeting the users' needs, making it one of the most fulfilling projects I've worked on at Treverity. The success of the visual workflow creator highlights the importance of simplifying complex processes and empowering users to gain valuable insights from their data.